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Operations Associate (Reconciliations & Investigations) M/F H/F

Vacancy details

General information


Azqore is an international company specialising in IS and banking operations outsourcing for wealth managers. The result of a union between two market leaders, the Crédit Agricole Group and Capgemini, the company manages €200 billion assets as at 31.12.20.

For nearly 30 years, Azqore has been supporting private banks in their transformation journeys and bolstering their operational efficiency. It provides them with an IT platform and a complete range of digital banking services and products. It also handles their back office operations from its two hubs in Switzerland and Singapore.

Azqore offers its clients a unique approach based on its "Core Banking" model, tapping on leading software from the wealth management world and open to the most innovative fintechs.

Its DNA and its proven digital and banking expertise with nearly 60 successful bank migrations since 1992 allow Azqore to offer its 30 clients a high level of quality throughout its value chain. It also ensures the highest standards in terms of innovation, regulations and compliance.

By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.  



Publication date


Position description

Business type

Types of Jobs - Operations

Job title

Operations Associate (Reconciliations & Investigations) M/F H/F

Contract type

Permanent Contract

Management position


Job summary

Asia Operations provide operational capabilities to Azqore’s client banks, allowing them to focus on executing their strategy, reduce operational cost and improve operational risk.   Commitment to quality and continuous process improvement, is at the heart of all Asia Operations activities. It is thus one of the key to facilitate and drive Azqore to reach its ambitious growth target, by putting the clients at the center of its activity, being attentive to their needs, bringing them value and increasing their satisfaction.


Within Asia Operations, the Reconciliations & Investigations (R&I) team is responsible for the reconciliations of stock (depot) positions and cash (nostro) transactions.  In addition, the team is also in charge of cash investigations, triggered by queries due to cash remittances. 

The incumbent will be part of this exciting function and is responsible for:

The processing and controls of the processes within the Reconciliations & Investigations function.
Ensuring that the services delivered to the Azqore clients are performed under the best conditions of efficiency and productivity.
Working closely with his/her colleagues to provide clients with technical expertise and solutions, in a comprehensive, timely and accurate manner.



Daily BAU

·         Preform stock and cash/nostro reconciliation.

·         Production of daily operational deliverable in line with Clients’ service level agreements

·         Take ownership of daily cash and stock positions breaks by conducting investigation on differences.

·         Works closely with Clients, Custodians/nostro banks and internal stakeholders locally and abroad to ensure smooth daily operation and speedy issues resolutions of any reconciliation discrepancy.

·         Provide cross functional support coverage for Cash Investigation, where required including

releasing of Swift messages.



·         Act as Subject Matter Expert and contribute to Department and Company initiatives/projects.

·         Proactive drives change and implement process enhancement and improvements.

·         Ensures training of new colleagues, where required.

·         Provide support to Head of Department and Deputy where required on team topics.

Position location

Geographical area

Asia, Singapore


29 Media Circle ALICE@Mediapolis

Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Bachelor degree, and / or professional qualification in Banking / Finance


Level of minimal experience

3-5 years


- At least 3 years of experience in reconciliations or general banking operations. Experience in Private Banking Operations is a plus.

- Familiar with banking products (e.g Cash products, Treasury products and Equity) as well as the market infrastructures, regulations and operational risks related to the trade processing and settlement of these products.

- Knowledgeable about SWIFT messages types.



Required skills

- Strong and proven investigations skills preferred

- Good at analyzing and problem solving with a strong handle on operational risk

- Excellent communication skills

- Ability to collaborate, especially cross border

- Rigorous and detail oriented

- Results oriented

- Adaptable and resilient