General information
Entity
About CA Indosuez (Switzerland) SA
CA Indosuez (Switzerland) SA is one of the leading institutions of the Swiss financial center, and one of the top five foreign banks in the country.
Beyond its wealth management activities in Switzerland, the Middle East and Asia , the bank is also active in capital markets as well as trade and commodity finance for commodity traders and export companies.
Present in Switzerland for more than 140 years, it currently has about 1'000 specialists in commercial, product and service functions, as well as support and control.
Its teams combine their knowledge of the local environment with the vast expertise and opportunities of the global network of Indosuez Wealth Management, Corporate and Investment Banking (Crédit Agricole CIB) and the Crédit Agricole Group.
By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.
Reference
2024-88056
Publication date
02/04/2024
Position description
Business type
Types of Jobs - Sales / Customer Service
Job title
Client Service Officer Eastern Europe Desk H/F - 80%
Contract type
Permanent Contract
Expected start date
01/05/2024
Management position
No
Job summary
As a Wealth Management generalist, the Client Service Officer (CSO) works within a CSO team under the responsibility of a Team Coordinator CSO (CCSO).
Your team works with a specific Wealth Management Zone. In this case, Eastern Europe desk. You support a/several Relationship Manager(s) (RM) in the administrative and operational management of their client books.
You hold a key relationship position and contribute to the quality of the Bank's image. You are acting as a link between the operational departments of the Bank, the collaborators and the clients.
- Ensure the link between the client, Relationship Managers (RMs), Service Team and operational departments ;
- Assist RMs in their mission by executing the day-to-day business and more occasional activities ;
- Establish and maintain quality relationships with the clients (both external and internal) ;
- Proceed with accounts openings/closings, pass the orders and controls the correct execution ;
- Control client identification, call-backs and cash management ;
- Prepare the RM’s business trip ;
- Master the mechanisms of the bank and work within the established practices and procedures.
Position location
Geographical area
Europe, Switzerland, Genf, Genève
City
GENEVE
Candidate criteria
Minimal education level
Bachelor Degree / BSc Degree or equivalent
Academic qualification / Speciality
Professional maturity, University degree
Level of minimal experience
3-5 years
Experience
3 years of experience in a similar function
Required skills
- Very good knowledge of regulations in force in the field of the Wealth management ;
- Personal skills : service oriented and dedicated to the client needs, organised, very good team spirit, rigor, integrity, discretion
- Residence in Switzerland mandatory
Technical skills required
Mastering of Microsoft office tools
Languages
Fluent in English and Russian mandatory ; French an asset
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