Want to join Azqore, named "Best Technology Outsourcing Solution" 2025 (Wealth Briefing Awards) ?
A subsidiary of Indosuez Wealth Management, the wealth management arm of the Crédit Agricole Group, and Capgemini, Azqore is an international company specializing in Information Systems outsourcing and Banking Operations Processing for private banking players.
We provide our customers with an Integrated Information System (S2i), and a full range of digital banking products and services.
We also handle our customers' back office operations from three hubs, in Switzerland, Singapore and Portugal. By 2020, Azqore will have 200 billion (CHF) in assets under management, represented by some thirty banks.
Our Banking Operations department stands out for the excellence of its unique tailor-made service, recognized by customers and the market alike. Nearly 200 employees work closely together in Switzerland and Singapore to handle the banking operations of demanding customers.

🤓 The Role

The Head of Cash Operations & Reconciliation team will be responsible for :

The processing of cash remittances, standards and derivatives FX/MM operations, FX/MM confirmations reconciliation and cash management of secondary nostro accounts.

Supervision and controls of the processes within the Cash function.

The Management of the FX/MM teams.

The management of the Reconciliation & Investigation team as well as their processes.

Ensuring that the services delivered to the Azqore clients are most efficiently and productively performed.

Working closely with his/her colleagues to provide clients with technical expertise and solutions, in a comprehensive, timely and accurate manner.

But here’s the exciting part:you’ll be helping launch this activity from scratch in Lisbon, working closely with our experienced team in Switzerland.

The role will be based in Lisbon, Portugal (Av. Dom João II 43, 1990-084 Lisboa, Portugal).

👨‍🔧 Your responsibilities

• Daily BAU

  Successful applicant will be responsible for the management of Cash Operations and Reconciliation, part of the Operations management team
  Ensure operational efficiency and excellence and maintain low levels of operational risk
  Align the Cash Operations and Reconciliation team members to the Operations and Company goals and vision
  Acts as the point of escalation for European clients on all Cash Operations and Reconciliation queries, concerns and issues.
  Others

  Leads Azqore Operations projects and initiatives, where necessary
  Drive cross border collaboration and strengthen communication channels between the Swiss and Portugal teams
  Enhance client service standards within the team, and consequently the client ratings of the function. Propose/identify value-add solutions which can impact profitability.

💥 Benefits
25 days of annual leave for a healthy work-life balance.
Generous healthcare contribution and attractive pension plan
14-month salary structure (12 months + vacation + Christmas allowance).
Meal card (Pluxee – €11.60/day).
Annual performance bonus.
Hybrid work model – up to 2 days/week from home.
Permanent contract in a stable and professional environment.
Ongoing training and career development within Azqore and the Crédit Agricole Group.

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🧙‍♂️ Your core competencies

The Head of Cash Operations and Reconciliation should demonstrate/develop the following capabilities:
Client Service Oriented & Strong Stakeholder Management Skills
Leverage technical expertise to provide clients with quality processing and solutions
Build and maintain a strong communication channel with clients and stakeholders
Risk Awareness Skills
Ensure that the controls performed by the team adhere to the procedure, with a focus on ISAE-audit related controls
Develop strong escalation and risk awareness skills in the team.
Technical Skills/ Product Knowledge
Demonstrate an excellent knowledge of the system, S2i, as well as Azqore, including its vision, objectives and culture, and leverage this in interactions with the clients.
Change Mindset & Emphasis on Quality
Ability to demonstrate a change mindset and challenge status quo
Demonstrate and cultivate a process excellence mindset and awareness within the team

People Management
Cultivate habits around the Azqore management charter
Ability to engage, influence and lead the Portuguese Cash Operations & Reconciliation team to achieve Operations/company goals

Other
Fluency in English and French
At least a Bachelor degree (preferred Master degree), preferably in Accountancy, Banking & Finance
At least 10 years of relevant experience in Cash Operations & Reconciliation and at least 5 years of people management experience