Moteur de recherche d'offres d'emploi Indosuez Wealth Management

Relationship Manager – IWM Group H/F


Détail de l'offre

Informations générales

Entité

Notre entreprise a une seule vocation : être le partenaire des Banquiers Privés et Gérants de Fortune de demain pour les aider à s'adapter et à se développer dans un monde en rapide évolution. Pour cela, nous leur apportons une solution technologique complète et intégrée, des services opérationnels et du consulting aux meilleurs standards, grâce à notre démarche qualité. Tout cela, dans les 11 pays de présence de notre Communauté d'utilisateurs, par un dispositif unique construit autour d'une plateforme mutualisée: S2i.


Composée de femmes et d'hommes de 24 nationalités, parlant plus de 22 langues ; notre équipe multiculturelle unique réunit en Suisse mais aussi à Singapour plus de 200 experts de l'informatique bancaire et 200 experts des opérations bancaires.


Entreprise solide, bénéficiant des atouts bancaires et financiers du groupe Crédit Agricole (actionnaire majoritaire à 80%) comme de la présence mondiale et des ressources mises à disposition par Capgemini dans le cadre de notre accord stratégique (actionnaire minoritaire à 20%), l'entreprise s'affirme comme le partenaire expert de la transformation digitale des Gérants de Fortune de demain avec une seule ambition : faire de S2i la plateforme technologique et d'opérations bancaires de prédilection des Gérants de Fortune dans ses marchés internationaux.   

Référence

2021-60003  

Date de parution

23/11/2021

Description du poste

Type de métier

Types de métiers Crédit Agricole S.A. - Commercial / Relations Clients

Intitulé du poste

Relationship Manager – IWM Group H/F

Type de contrat

CDI

Missions

The Sales & Client Management department is charge of building, maintaining and fructifying Azqore’s business. It is constituted by a team that is the main interface with both current clients and potential prospects.

It is thus at the front line to make Azqore reach its ambitious growth target, by putting the clients at the center of its activity, being attentive to their needs, bringing them value, increasing their satisfaction and building intimacy.

As part of Sales & Client Management department, the Relationship Manager is in charge of:

  • Managing a large account (around 20 MCHF yearly revenues), including monitoring of delivery to ensure profitable and sustainable target revenues within the account,
  • Leveraging expertise to strenghthen short and long-term business relationships,
  • Identifying and building trust with the key influencers on decision-making within the client organization,
  • Managing existing contracts, and working with Azqore teams (Product Managers, IT Developers,…). to sell new services and projects.

The Relationship Manager evolves within the Sales & Client Management department and is dedicated to Indosuez Wealth management clients (Crédit Agricole group).


Business development
·        Collect client needs
·        Organize commercial proposals
·        Promote Azqore products and services
·        Lead demonstrations of S2i new features (with support of a Product Manager)
·        Spearhead the contractual and invoicing processes
·        Increase revenue and profitability

Client relationship follow-up
·        Measure client satisfaction
·        Follow-up requests and project deliveries

Developing Business Acumen on Client
·        Stays aware of potential threats from competitors on the account
·        Collects client's needs and Aligns Azqore's solutions to these needs
·        Involves appropriate Azqore entities to propose relevant solutions to the client
·        Understands the role of Crédit Agricole Group entities and Capgemini in the account organization
·        Involves as required Azqore top management in the major opportunities sales' closing

Offer Positioning
·        Has a good understanding of Azqore's offering (IT services and BPO services)
·        Adequately pairs with the SMEs to present new offers to the client

Account Planning
·        Understands and identifies business targets and challenges of the client
·        Formalizes strategy and plan in order to create new opportunities
·        Leverages industry knowledge and trends with client on management level to create demand

Political Agility
·        Identify decision makers within client organization

Analyzing Account KPIs
·        Leverages CRM system to understand sales progress in the account
·        Ensures documentation is up-to-date to facilitate analysis and re-use where appropriate
·        Recommends action plan based on account number analysis to account leadership

Localisation du poste

Zone géographique

Europe, Suisse, Genève

Ville

Chemin de Bérée 38 1010 Lausanne

Critères candidat

Niveau d'études minimum

Master

Formation / Spécialisation

University degree (Master of science preferred)

 

Niveau d'expérience minimum

3 - 5 ans

Expérience

Minimum 3 years in the Banking / Finance sector or in an IT services company or in IT Consulting

 

Compétences recherchées

Business Knowledge

Banking /Finance sector: Operational processes, information systems, support / control functions

Or IT services / consulting


Skills

·        Customer focused

·        Problem solving attitude

·        Self starter

·        Team spirit

·        Tenacity

·        Conviction

·        Ability to interact with CxO levels

·        Ability to manage transversal team and navigate in complex organizations

Outils informatiques

IT services, Project management skills, Good practice of Office suite (Excel, Powerpoint)

Langues

Fench, English