Moteur de recherche d'offres d'emploi Indosuez Wealth Management

Client Services Associate H/F


Détail de l'offre

Informations générales

Entité

Notre entreprise a une seule vocation : être le partenaire des Banquiers Privés et Gérants de Fortune de demain pour les aider à s'adapter et à se développer dans un monde en rapide évolution. Pour cela, nous leur apportons une solution technologique complète et intégrée, des services opérationnels et du consulting aux meilleurs standards, grâce à notre démarche qualité. Tout cela, dans les 11 pays de présence de notre Communauté d'utilisateurs, par un dispositif unique construit autour d'une plateforme mutualisée: S2i.


Composée de femmes et d'hommes de 24 nationalités, parlant plus de 22 langues ; notre équipe multiculturelle unique réunit en Suisse mais aussi à Singapour plus de 200 experts de l'informatique bancaire et 200 experts des opérations bancaires.


Entreprise solide, bénéficiant des atouts bancaires et financiers du groupe Crédit Agricole (actionnaire majoritaire à 80%) comme de la présence mondiale et des ressources mises à disposition par Capgemini dans le cadre de notre accord stratégique (actionnaire minoritaire à 20%), l'entreprise s'affirme comme le partenaire expert de la transformation digitale des Gérants de Fortune de demain avec une seule ambition : faire de S2i la plateforme technologique et d'opérations bancaires de prédilection des Gérants de Fortune dans ses marchés internationaux.   

Référence

2021-61778  

Date de parution

04/11/2021

Description du poste

Type de métier

Types de métiers Crédit Agricole S.A. - Systèmes d'information / Maîtrise d'Ouvrage

Intitulé du poste

Client Services Associate H/F

Type de contrat

CDI

Missions

One of the missions is to ensure the operational and functional support to the users of AZQORE’s client banks.

The candidate will be responsible for the following activities:

  • Engage in the activities of the Client Services, including analysis of client’s requests or questions, resolve them and escalate these requests to next support level if necessary, using AZQORE’s tools.
  • Responsible in ensuring proper qualification of tickets, incident reports
  • Raise requests for fixing system issues (CRD) or incident reports
  • Coordinate between the different support teams, internal and external, to optimize processes and knowledge management
  • Involve and carry out missions of the Client Services team (e.g. projects, translation, training, etc.)
  • Responsible in resolving most of the WDX application (CRM tool)
  • Create documentation and train the team on WDX
     

Besides reporting and providing key support to his/her line manager, he/she will contribute and work closely with his/her team, to provide functional and technical expertise and solutions in a timely, accurate and comprehensive manner, ensuring high efficiency & productivity.

RESPONSIBILITIES

  • Be one of the main point of contact for entity clients, act as the interface between the client entities and the Operation teams
  • Manage the client Service tickets, providing ensuring client service excellence through the provision of  technical expertise and solutions in a timely, accurate and comprehensive manner.
  • Participate in Azqore projects and initiatives relating to the function
  • Proactively drive and implement process enhancement and improvements
    Works closely with colleagues locally and abroad, train and share knowledge with new colleagues
  • Constantly upgrade knowledge in Azqore’s key banking application S2i, applications, including its vision, objectives and culture
  • Engage in ad-hoc projects, as assigned

 

 

Localisation du poste

Zone géographique

Europe, Suisse, Genève

Ville

Chemin de Bérée 38 1010 Lausanne

Critères candidat

Niveau d'études minimum

Bachelor

Formation / Spécialisation

Bachelor degree, and / or professional qualification in Banking / Finance

 

KNOWLEDGE

Familiar with financial products (Securities, FX/MM) as well as the market infrastructures, regulations and operational risks related to the trade processing and settlement of these products. Knowledgeable about SWIFT messages types.
Ability to highlight operations risks and provide appropriate suggestions.

Niveau d'expérience minimum

3 - 5 ans

Expérience

At least 3-5 years of banking transactions, settlements processing or client service support experience. Experience in Private Banking is a plus.

Strong dedication to quality of service, “can do” with strong initiatives as well as a team player attitude

Compétences recherchées

PERSONALITY (Behaviour)

 

Adaptable and resilient, autonomous and has team spirit
Capable to demonstrate risk awareness, sense of urgency
Have an open mindset and the ability to challenge status quo
Client service oriented, mediation and arbitration skills are a plus
Good communication skills, possess analytical skills and a keen eye for details
Able to work under pressure

 

 CONTINUOUS TRAINING

 
International settlement standards and financial market practices
New financial products or market infrastructures

Langues

French, English