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Asia Client Service Associate M/F


Vacancy details

General information

Entity

Our business has a single purpose: to build partnerships with tomorrow's Private Bankers and Wealth Managers, helping them adapt and develop in a fast-changing world. We do this through a comprehensive and integrated technology solution, operational services and high-quality consultancy services, backed by our quality process. All available in the 11 countries where our user community is active, with a unique system : S2i.


The team includes men and women of 24 nationalities, speaking 28 languages. Working out of Switzerland and Singapore, they form a unique multicultural mix of more than 200 experts in banking IT and 200 experts in banking operations.

We are a solid company, backed by the banking and financial strength of Crédit Agricole group (majority shareholder - 80%) , with its global presence, and resources made available by Capgemini under our strategic agreement (minoritiy shareholder - 20%), positioned as the expert partner for the digital transformation of tomorrow's Wealth Managers with a single ambition: to make S2i the technology and banking operations platform of choice for the Wealth Managers in its international markets.

  

Reference number

2019-38367  

Publication date

19/08/2019

Job details

Business type

Types of Jobs - Sales / Customer Service

Complementary business types

Types of Jobs - Operations

Contract type

Permanent Contract

Expected start date

02/05/2019

Management position

No

Job summary

One of the missions is to ensure the operational and functional support to the users of AZQORE’s client banks.

The candidate will be responsible for the following activities:

·         Be one of the main point of contact for Asian entity clients, act as the interface between the client entities and the Operation teams

·         Manage the Client Service tickets, providing ensuring client service excellence through the provision of technical expertise and solutions in a timely, accurate and comprehensive manner.

·         Participate in Azqore projects and initiatives relating to the function

·         Proactively drive and implement process enhancement and improvements

·         Works closely with colleagues locally and abroad, train and share knowledge with new colleagues

·         Constantly upgrade knowledge in Azqore’s key banking application S2i, applications, including its vision, objectives and culture

·         Engage in ad-hoc projects, as assigned

Besides reporting and providing key support to his/her line manager, he/she will contribute and work closely with his/her team, to provide functional/technical expertise and solutions in a timely, accurate and comprehensive manner, ensuring high efficiency & productivity.

 

Job location

Geographical area

Asia, Singapore

City

Singapore

Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Bachelor degree, and / or professional qualification in Banking / Finance

Level of minimal experience

3-5 years

Experience

3-5 years of banking transactions & settlements processing experience. Experience in Private Banking is a plus

Required skills

Familiar with financial products (Securities, FX/MM) as well as the market infrastructures, regulations and operational risks related to the trade processing and settlement of these products. Knowledgeable about SWIFT messages types.

Languages

Fluent in English, Chinese and/or French is a plus