Reporting to the Chief Operating Officer (COO), Singapore Branch, you will be responsible for managing the Client Documentation and Internal Control function as well as overseeing the teams’ day-to-day operations.

As a subject matter expertise on Client On-boarding and Internal Control with strong operations & people management skills, you will hold full team management responsibility which includes people management, resource planning, performance evaluation, budget and strategy planning.

Beyond overall hands on management of the units, you should possess strong familiarisation and interest with handling technical matters related to data, process optimisation, automation, transformation, project management (client side).

KEY RESPONSIBILITIES
In the course of carrying out the above responsibilities, you would be expected to be able to independently: -


Client Documentation

• the day-to-day activities of the department and ensure team operates effectively by adhering to implementation methodology and policies.
  team capacity and proactively manage expenses to ensure optimization of manpower to achieve higher productivity levels.
• a robust processing environment with effective controls. Establishes an effective risk management practice.
• a culture of risk and controls in the team through various processes and check points. Identifies means to reduce transaction defects (internal and external). Develops performance matrices to track defects, productivity.
• Ensures clean audit results and effectively manages new projects and ensures smooth completion with minimized risks.
• the team operates effectively by adhering to implementation methodology and policies.
• clients account opening documentation process to ensure compliance with local regulatory rules and internal policies.
• clients’ profiles and make searches/enquiries to gather information for assessment of the clients.
• the completeness and accuracy of clients’ data entered in the bank's computer system with stakeholders directly or through a Pending Committee to resolve account documentation discrepancies.
• the team in the participation of UAT projects including attending of project discussions with stakeholders, review on business requirements and prepare of UAT test plans and UAT output review, reporting on the progress of projects as well as monitor post implementation progress to ensure smooth roll out.
• the administrative and reporting tasks of the department.

Internal Control

• Perform internal controls and first level analysis (operations processing, selling process, suitability…) as defined in the Bank’s Internal Control Manual
• Ensure completion of the execution of internal controls handled under the responsibility of other staff as defined in the Bank’s Internal Control Manual
• Contribute to the improvement, digitalization and automation of the internal controls and more generally the Bank’s processes through a collaborative approach
• Provide clarification to Front Office teams on questions related to internal control
• Follow up of pending remediation of controls
• Handle the Internal Control committee and actively participate in other committees as required
• Assume any other tasks as assigned

Bachelor’s/University degree or equivalent experience;

10-12 years relevant working experience in Private Banking, Wealth Management with a focus on client account opening documentation and internal control.

• particularly attracted to technical matters related to data, process optimisation, automation, transformation, project management (client side);
• understanding of local regulatory requirements;
• track record of leadership and management in a complex, multi-disciplinary environment, with the ability to drive change and foster collaboration across teams;
• analytical and strategical decision-making skills, with a keen eye to details and accuracy;
• verbal/written communication skills and interpersonal communication skills, with the ability to effectively interact with stakeholders at all levels of the organization;
• Able to guide and influence positively within the team and strong ability to partner effectively with;
• to achieve business objectives without compromising on controls and risk parameters established;
• to coach and develop people, identifying and retaining talent;
• to interact confidently with senior management and / or auditors;
• Have strong organizational, multi-tasking and prioritization skills;
• Demonstrate commitment to ethical conduct, integrity and confidentiality in handling sensitive information.